Refund Policy

This Refund Policy applies to purchases on ImCoffeeLover. We keep it deliberately simple, and it does not limit any mandatory consumer rights you have in your country. Last updated: 2026-10-10.

1. Two kinds of products

• Catalog items: designs from our catalogue, printed on a standard blank. You did not personalize them.
• Custom items: products made to your specification — artwork or text you uploaded, or a name/monogram you chose.

2. Return window

• Catalog items: you may return them within 30 days of delivery, unused, unwashed and with tags attached.
• Custom items: because they are made to your specification, they cannot be returned for a change of mind. This follows the EU Consumer Rights Directive art. 16(c) and the UK Consumer Contracts Regs 2013, reg. 28(1)(b).
• Any item, catalog or custom: if it arrives defective, damaged or different from what you ordered, contact us within 7 days of delivery with photos and we will refund or replace it — your choice.

3. Statutory conformity rights

Faulty goods are covered by the legal guarantee of conformity in your country of residence (for EU consumers, 2 years from delivery, with the first year presumed to be a pre-existing fault). This applies to custom items too, and it is not affected by the withdrawal exclusion above.

4. Items we cannot take back

• Custom items without a defect, as described above.
• Items that have been worn, washed, altered or damaged after delivery.
• Items without their original tags or in a condition that prevents resale.

5. How to start a return

• Email support@imcoffeelover.com with your order number.
• For a defect, include photos of the item and of the packaging.
• We reply within 24–48 business hours with instructions and, where a return is needed, a prepaid label.
• You do not need to return an item that arrived defective or wrong: after the photos, we ship a replacement or refund immediately.

6. Who pays the return shipping

• We pay when the item is defective, damaged or not what you ordered.
• You pay the return shipping on a change-of-mind return of a catalog item.

7. Refund method and timing

• Refunds go back to the original payment method.
• We process approved refunds within 3 business days; your bank may take another 5–10 business days to show it.
• If you prefer, we can issue store credit instead — your choice.
• Original outbound shipping is refunded only when the whole order is returned or when the item was faulty.

8. Shipping delays

If production or delivery will take longer than 30 days from your order, we will contact you before that happens and offer a full refund if you do not want to wait.